Lightweight Goose Down Jacket

We are committed to delivering your Epic Extreme Goose Down Jacket promptly and securely.

• Delivery Time: Orders are typically delivered within 3–8 business days after processing.
• Processing Time: Orders are processed within 1–2 business days from the time of purchase.
• Shipping Cost: Free standard shipping on all orders.

Tracking Your Order:
Once your order is shipped, you'll receive a confirmation email with a tracking number to monitor your package every step of the way.

Return Policy

Your satisfaction is our priority! If you’re not completely satisfied with your purchase, we offer a 30-day free return policy.

• Return Window: You may return items within 30 days of receiving your order.
• Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.
• Return Shipping: Free return shipping labels are provided for eligible returns.

How to Initiate a Return:

1. Contact our Customer Support team via email at support@epicextreme.co.uk or through our website.
2. Provide your order number and reason for the return.
3. Receive a prepaid shipping label and instructions for returning your item.

Refund Process:

• Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 7–10 business days.

Exchanges:
Need a different size or colour? Contact us to initiate an exchange, subject to availability.